Tag Archives: innovation

More variation on this page

A friend of mine noticed how a tweet on my Fusion chart article got the tweet to come up high in his Google search results, as if I was an expert. Mind you, it wasn’t ranking. It was just a result of that page coming up high in his SERP. It was simply Google figuring out what (kind of) sites he visited. And personalisation is …

Good news

This is good news because … at the end of the day, with the introduction of personalised search, it is design and content of your key marketing communications that matter — sessions, text, audio, pictures and video. And those can explain to our potential customer why our products or services are the best. They are the best, right? Why settle for anything less than the best content to present it? And smart as SEO people are, you can exploit personalised search for some SEO. It’s just very time consuming for some personalised impact, unless you can influence a lot of MAD stakeholders ~ important people in buy cycles: the ones with Money, Access and Decision making power, in one stroke. For example if you can get a herd of MAD people to click certain items in an on-line ad, or to search for particular key words in Google. Maybe an interesting ad in a professional magazine can do that?
“Congruence” is an excellence meme. Please infect yourself by searching for it on Google. Thank you.
Now suppose that due to your excellent design and content and personalised search, you manage to get your site as busy as Grand Central Station on the last days before Christmas, with people that may actually be interested in your services and products, and are MAD enough to buy. Now what? Got enough readable schedules, ticket machines/ticket vendors, trains? conversion

Focus on Conversion Rate Optimisation

These may very well be most under-utilised and highest ROI activities in most marketing strategies. If you win the upcoming “personalisation” battle, you may start to care less about the classic “rankings” battle. And assessing spent and derived value, no doubt this one will become the low hanging fruit for many. Tools like Taguchi, multivariate testing, Google Website Optimizer, Optimost or Offermatica/Test & Target allow you to …
  • create many different variations of a web page
  • then measure which version is best at getting your visitors to
    • contact you
    • join your network
    • subscribe to your newsletter
    • buy from your web shop
    • buy your services
    • …or whatever it is you want them to do
  • so you can promote the winning page to become your official new version.

Sounds easy, doesn’t it?

What doesn’t work is “throwing out a kazillion variations on a page”, what doesn’t work is guessing which pages from your site to start with, what doesn’t work is choosing tests that we cannot learn from, what doesn’t work is designing a test irrelevant for (y)our goals … What works is minimum effort/maximum impact design and development of high-converting web pages.

What works is a focus on maximising gained-value-per-visitor congruently.

Interested in more? Contact us!

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Power of Foswiki

In Twiki and Foswiki: Ship of Fools I took the odd organisational sculpting perspective. And subsequently participated in the Foswiki Summit 2009 in Hannover two weeks ago. I promised “more 2 follow …”

Walking my Talk and Talking my Walk

Foswiki forked and quickly learned from what happened and installed an Association at the recent Summit. The association is not only useful for protection while adhering to legacy system rules. We win by giving the keys to a crew of rowdy perjured rascals, and by community-centered politics to drive steering. In general, open source associations are a “direct” opportunity for community members to contribute their energy, passion, talent and, yes, also money.

And what is the Foswiki community?

foswikiContributions are not restricted to coding. Screencasting, making (funny and/or sexy) video’s for reaching out to possible new end-users that may be served by the community (and that upon looking further find an extremely sexy wikitool), translating documentation to local languages, supporting (other) end-users on the forums and through other channels, organising and participating in coding dojo’s and other fun choreographies at events for giving the core a development boost, are all acknowledged and appreciated contributions.

Innovation boost of products and service growth

I anticipate the current community-centered Foswiki strategy will hold space for and give end users the freedom to create and drive innovation boost of products and service growth. Why? The existing Foswiki already is an exemplary tool offering “differing but complementary approaches [to] information-storage, creation, and dissemination”, in short, it is an “association platform” going beyond what the public formerly expected of websites. In addition to bringing people together in the association, in a board, task forces and face-to-face meetings, many other channels are used by the Foswiki community, also during the Summit itself. The integration of the emerging array of tools collectively known as “Web 2.0”, of which Foswiki itself is one, offers additional efficient and effective means for people to collaborate, create and share knowledge and information.

My Two Feet

I expect a renewed culture to emerge, one that values co-creation and openness to collaboration next to centralized structures and processes that are required for protection, yet do not overregulate. On the whole, something that might attract a lot of people. I see opportunities for exploring new ways of doing business together, and feel confident I can contribute something useful in return that aligns with my energy, passion, and talents, while serving the building of more connections. My Two Feet are heading in Foswiki direction for that.
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Great innovations that help the world

Do you wish to be recognized for a great innovation that helps the world?

Then do not have MDD (model and routine driven development) drive your business. The intention of MDD is to make software work routine. It is a focus on the tools rather than on people. Allow me to burst the bubble that that will lead to higher quality of anything in the world: Quality is not improved primarily by adherence to what was once named IBM’s Process Grid (G.M. Weinberg, SQM part I):
  • process methodologies
  • tools
  • change control
  • data gathering
  • communication and use of data
  • goal setting
  • quality focus
  • customer focus
  • technical awareness
All of these items are important, but let us not have our entire businesses and ventures be driven only by these, because the set suffers from a major blind spot. One that the entire IT industry suffers from: not enough relentless reflection, not enough Walking Talk and Talking Walk. By all means let us add some of the other drivers, and shift our focus to meta patterns. We know how to
  1. make the extraordinary ordinary by better management of software and eliminating (software) disasters
  2. efficiency by improving the orderliness of our business and automation of our own work
  3. instantly transfer knowledge by turning failures in successes for the future, and sharing such experientially built up knowledge with others in our networks. We talk walk.
We are prepared to be surprised. It is not in the problems we encounter, it is in how we can cope with encountered problems within the 20% law of chance. When we face the unexpected, we may feel uneasy, but we do not let such distractions get in the way of problem solving and creation. We fearlessly venture forward into the unknowable. May MDD be only 20% of our drivers and not our main driver, and may that 20% serve our leadership. We are star dancers with our own captains on board.

The fourth universal law states that all energy follows a pattern from 0 to 9; all energy starts at 0, moves outward 9 times, and then folds back in on itself.

We wish to improve matters for everyone, without blocking seven generations down the line. Now that I call Ambition.

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